All those vouchers I've been buying online needs to get printed and it doesn't help that I always had to go out and find a computer shop and pay anywhere from 3-5pesos per page. Gosh!So I saw this Canon Pixma IP2770 on their Time Sale page and bought a unit. I got to use the daily points I've accumulated for visiting daily, I got to get additional discounts for using my BDO credit card and of course, the darn item is on sale already!
Problem started however when I couldn't get any information on when my item would be shipped. I received an email from HalloHallo mall immediately after purchase and I was informed I can send a message directly to the seller through the order page. Wow. Guess how many times I messaged the seller? FOUR. Guess when I received a reply? NE-VAH. So from the time I PAID for the order (11/23/12) until my last message (12/05/12) I've sent 4 messages to the seller directly through their order page, I emailed them on their "contact us" page once and I called them in. Finally got my answer when I called and was informed there were some delays on the orders and that it will definitely be shipped to me in a week.
My order finally arrived on the second week of December. Whew! Nice customer service.
I should've gotten my cue then but I figured, well, it's the Christmas season and we all know how 'delays' would normally happen during this time of the year.
So I did it again. I bought a book on their Countdown Discount Sale. Again, what a bargain! I spent 14 pesos for a book when I was able to deduct all my points earned. That was before Christmas (12/18/12) and it's almost New Year and I still haven't heard anything from them. I sent a message to the seller (same thing I did before), I sent a message through their "contact us" page (same thing I did before) and I called them (same thing I did before) but something's wrong with their line. If my hunch is correct, they have call block on for all numbers - no rings, no busy signal, just a beep and nothing. Tried calling them several times at 9.30am, then again this afternoon around 5pm.
Now I'm getting awfully frustrated, granted that the book doesn't cost much due to all their 'promos' but heck, that's their promos and that's the reason why we buyers are there right?
So here's my verdict - I'm going back to mutliply and ebay *bow* (unless I'm in no hurry to get my items).
Note (added 1/2/2013): I received a reply on my query I sent through their Contact Us page and was informed that 'as per the seller, the item will be shipped within the month'.
(added 1/17/2013): The item finally arrived yesterday. From the time I paid for it (12/18/2012) until delivery (1/16/2013) it took approximately a month.
Price/affordability of items- 3 out of 5
Promos - 5 out of 5
Website navigation - 2 out of 5 (seriously too much going on in a page)
Customer service - 0 out of 5
Timeliness of delivery - 1 out of 5
Disclaimer: Please note I am not in any way connected with this brand, the online store or the delivery partner of the store and I have not received any form of payment for this review. I am a regular consumer and bought these products and services for my own personal use.
