All those vouchers I've been buying online needs to get printed and it doesn't help that I always had to go out and find a computer shop and pay anywhere from 3-5pesos per page. Gosh!So I saw this Canon Pixma IP2770 on their Time Sale page and bought a unit. I got to use the daily points I've accumulated for visiting daily, I got to get additional discounts for using my BDO credit card and of course, the darn item is on sale already!
Problem started however when I couldn't get any information on when my item would be shipped. I received an email from HalloHallo mall immediately after purchase and I was informed I can send a message directly to the seller through the order page. Wow. Guess how many times I messaged the seller? FOUR. Guess when I received a reply? NE-VAH. So from the time I PAID for the order (11/23/12) until my last message (12/05/12) I've sent 4 messages to the seller directly through their order page, I emailed them on their "contact us" page once and I called them in. Finally got my answer when I called and was informed there were some delays on the orders and that it will definitely be shipped to me in a week.
My order finally arrived on the second week of December. Whew! Nice customer service.
I should've gotten my cue then but I figured, well, it's the Christmas season and we all know how 'delays' would normally happen during this time of the year.
So I did it again. I bought a book on their Countdown Discount Sale. Again, what a bargain! I spent 14 pesos for a book when I was able to deduct all my points earned. That was before Christmas (12/18/12) and it's almost New Year and I still haven't heard anything from them. I sent a message to the seller (same thing I did before), I sent a message through their "contact us" page (same thing I did before) and I called them (same thing I did before) but something's wrong with their line. If my hunch is correct, they have call block on for all numbers - no rings, no busy signal, just a beep and nothing. Tried calling them several times at 9.30am, then again this afternoon around 5pm.
Now I'm getting awfully frustrated, granted that the book doesn't cost much due to all their 'promos' but heck, that's their promos and that's the reason why we buyers are there right?
So here's my verdict - I'm going back to mutliply and ebay *bow* (unless I'm in no hurry to get my items).
Note (added 1/2/2013): I received a reply on my query I sent through their Contact Us page and was informed that 'as per the seller, the item will be shipped within the month'.
(added 1/17/2013): The item finally arrived yesterday. From the time I paid for it (12/18/2012) until delivery (1/16/2013) it took approximately a month.
Price/affordability of items- 3 out of 5
Promos - 5 out of 5
Website navigation - 2 out of 5 (seriously too much going on in a page)
Customer service - 0 out of 5
Timeliness of delivery - 1 out of 5
Disclaimer: Please note I am not in any way connected with this brand, the online store or the delivery partner of the store and I have not received any form of payment for this review. I am a regular consumer and bought these products and services for my own personal use.
same here ill stick with multiply instead :) hallo hallo mall is full of scammers
ReplyDeleteactually madelyn, mas madaming scammers sa multiply and sulit. Na victimized na ko several times being an avid online shopper.
ReplyDeletePero sa Hallo Hallo, maayos talaga systema nila plus nakakaearn pa ko ng points! yun yung favorite part ko e..
Paano magiging scam if irerefund nila sayo binayad mo pag hindi ipina-ship nung seller yung item na binili mo?
Carefu with your words, kasi I have a shop on Hallo Hallo Mall, I don't want people spreading lies about this site kasi It could affect my business too
got scammed by this hallo hallo mall, read my other comments sa mga blogs na iba. mag zalora na lang po tayo.
ReplyDeleteactually ms karen, mas maraming..napakaraming naloko na ang hallo hallo mall. i dont believe na you are a shop owner here bcoz in yahoo forums na nabasa ko, theres more or less 15 shop owners that moved out in hallo hallo mall because they are discusting. maybe try to search more. anyway good for you that you are satisfied with them. are people buying using money? looks like you are earning for points paid customers :) yan kasi sabi nila dun. anyway try to google more :) i have nothing to say but this is really a scam goats
ReplyDeleteconfirmed na po na si karen avila ay fiction character lang. naka sulat po sa pinoy exchange ang mga fictitious names na ginagamit ng mga taga hallo hallo mall. tingin ko po isa ring empleyado sa hallo hallo mall ang naglalabas ng mga information na ito. naku insider po pala talaga. kaya naniniwala na talaga ako na malaking SCAM talaga sila.
ReplyDeleteActually, I got 6 items already from Hallo Hallo mall. I'm satisfied with their service and delivery.
ReplyDeleteBut my sister didn't get this good experience in terms of delivery. On the contrary, she received her packages for almost a month. But then again, she didn't complain because only points were deducted from her. As a lesson, you just have to choose carefully where to order or read sellers' reviews first before placing an order. Maybe you are right that others may be a scam but not the whole site.
hallo hallo mall has a lot scammers, fake products and not an onliner buyers friendly, they will cancel your orders with no definite explanation... and it's hard to refund your payments despite they approved your orders with vouchers and settled your payments - also approved, confirmed successfully. don't take your chances with this site... beware!!! you will ultimately regret it someday or too soon.
ReplyDeletei recommend lazada, zalora, a-deals, multiply, ebay philippines, cheap dito, cashcash, metrodeal, goods.ph,etc. who avail you the COD privilege and even discounts and free deliveries, they are more trustworthy, classy, onliner shoppers friendly and the safest. i never encountered problem with them, most of them avail you warranty, you can return your products, you can expect, you can accept or reject your delivered items before paying.
again,my friendly reminder and unsolicited advise to all - before it's too late, remove hallo hallo mall from your account or don't ever open or visit, or transact with this site forever... still, be thankful and smile having lessons learned even from bad experiences and failures...but be sure it won't happen again...
NEVER BEVER truat hallo hallo . com. alam nyo nag order ako sakanila last sept 14, 2013, then ang dame hinhihinge requuirments,, tumawag ako customer service, pinacancel ko na, at they promised na after 15 banking days, marerefund un,, now,, oct 8 2014, dumating ung bill ko ng BDO credit card, at guess what, binayaran ko ung item na hinde ko naman narereceive,, hinde nila refund, binulsa nila ,, iknow na 1,200 un. pero hard earned money un at pwede ko ng pambili ng gatas ng mga anak ko, please SCAMMER sila,, email nila ako na cancel na, un pala,, naku!! hinde winaldas nila pera ko,,
ReplyDeleteI had the same experience sa hallo hallo mall yung pinurchased ko shake n go blender na halos inubos ko lhat ng naipon kong points sira yung diniliver nila sakin dissapointed tlga ako! Sira yung box, sira yung item at madumi! GABBY'S CORNER PKI TANDAAN Bka po kyo mabiktima!
ReplyDelete