I've been a subscriber of Globe handyphone for the past 6 or 7 years. It's been wonderful really.
Two years ago I subscribe to their much hyped about Globe Tattoo stick. I just moved into my new house and PLDT or any other wired company wasn't offering their services here due to the small number of homeowners. Fine.
Globe Tattoo worked wonders for the first year and then the service started to slow down on the onset of the second year. By June 2012 it was soooooo slooooooow at times I am reminded of the dial up days when speed would be a consisted 20kbps. Yes it was that slow. It went downhill from then. By August, September and October I was losing services for hours. Not just slow but no connection at all. I started to bombard the Globe hotline but all I heard was "we're sorry" and "system's maintenance".
Time and time again I would also call to ask for rebates on the days when I didn't have service. For the month of October alone, there were approximately 7-10 nights when service are gone between 12mn til 6am. I started to use Smart's prepaid stick by then out of desperation.
I work from home several nights a week and I'm sure Globe wouldn't help if I lose my job. In that span of time I also never receive the rebate. Why so? They would just ask you call back when the bill's out. My bill are enrolled in auto payment. So F*CK!
My question is, why do the subscribers need to call back when 1) Globe themselves know the schedule of the outage and maintenance or whatever upgrade which would inhibit their subscribers from using their services and 2) the subscriber already called to report the problem and they already acknowledge it was their shortcoming for not being able to provide the service? So why Globe? Why?
The 2 year lock in period expired last October 2012. I was ready to cancel my services but then the connection started to improve. I was getting at least 300-500kbps speed, which isn't really bad compared to 20kbps. I thought, let's wait and see. Maybe I don't need to cancel after all. Maybe they're finally done with their upgrades.
By mid- November their services maintained the 300-500kbps speed during night time that I decided to renew my contract for another 2 years.
Lo and behold, by December 2012 I'm back to ZERO service. NOT A SINGLE BLEEP of kbps can be seen at times. It's still on-going until now. I've tired of reporting issues. I've tired of asking for rebates. I'm just waiting for when their services would finally improve.
If and when they don't after Feb 2013, the said date when their upgrades will be completed as per the mail they sent me, then I think I'd file a complaint with NTC which I did years ago when I still had the Globe wireless landline (that's an entirely different story though).
So Globe, our relationship started out wonderful but the past half year sucked big time. Gussy up and show some love!
Price for Service: 4 out of 5 (there are still cheaper alternatives but they're about average overall)
Service: 2 out of 5 (irregular to useless the past half a year)
Customer Service and Support: 2 out of 5 (also useless)
Ease of reporting issues: 1 out 5 (no contact agents at night, you do chat over your phone which gets disconnected a lot, they'd ask you to cal multiple times and no callbacks even when you request for one)
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