Ordering at the website is quite painless, made payment using my credit card. I did note there that I prefer weekday delivery only and given I lodged my order midweek I wasn't expecting early delivery though I did expect an update and had to make a follow-up which I never got a reply on. Anyway, will write a section for aftersales later.
My order arrived a week after I placed my order. Packing was enough - bubblewrapped, plastic and gift paper in layers. No box. Not a problem as I prefer minimal packaging. Less pollution and carbon footprint (only if it can be elimated but that's an entirely separate discussion).
I hurriedly transferred all my things and with about 16 cards/IDs, a picture of my kiddo, cash and a few coins I could say my wallet thickness from before went down by another 5-10% only. This suggests my old cowhide leather wallet was already one of the thinner options. But if you're using other branded wallets like Girbaud or Charles & Keith which I both tried before then you'd be amazed. Those have boards on their covers and sometimes padded so that adds bulk. The Big Skinny wallet has very little padding and the interiors have very thin partition.
Though I wasn't too blown away by the initial effect I do have to mention that the extra millimeter in their slots which can handle 2-3 cards each helped a lot. I used to have just 1 card each slot and the rest I would put inside the coin pocket - like 6 or so of my cards just bunched in there. This helped distribute the thickness well enough to buy me that extra improvement in thickness.
I have been using it for a good week now and so far things are going well and good. Leather is holding up well inside my chaotic bag. Stitches on zipper aren't unraveling. Still thin and light.
Now for the after sales. I mentioned I made an inquiry about the delivery that I never received any replies on. Well I received another email about writing a review and receiving P250 off on my next order. Some friends wanted to buy their own wallet and I figured I just convinced them so I can share the extra P250 off.
I did write the review and immediately received my voucher/discount code. Voila! It was only for P150. I emaled them again, asking to fix the amount as it was misleading and I only want what was advertised but I haven't received any replies. Now I bet they get several orders a day but not to have someone replying to their emails? Bad customer service.
Overall, the product they're offering is good and possibly even historic but their after sales and customer service sucks and that just pulls down their overall customer satisfaction rating in my book.
So for those wanting to try, do order, it gives you what it promises - a thin and light wallet. I do warn you to order at your own risk. Added some photos below for reference.
Delivery and Packaging - 5/5
Product as Described - 5/5
Quality of Product - 5/5
Customer Service - 1/5
My old filled out wallet vs an empty Big Skinny
My empty old wallet vs a filled out Big Skinny
My emails to customer service left unanswered until now.
Disclaimer: Please note I am not in any way connected with this brand, the online store or the delivery partner of the store and I have not received any form of payment for this review. I am a regular consumer and bought these products and services for my own personal use.
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