I have also tried installing other apps such as hotels.com, trivago and booking.com but I keep uninstalling them afterwards. Sure I love to compare prices and read user reviews but getting too many inputs coming from multiple sources is confusing me.
With Agoda's app, I feel everything is less cluttered. The reviews are from their direct users - Agoda users like me. When you click it, you read it, you don't get transported to another website or app review page.
You also earn points that directly translates to $ savings on your next reservation and it has tie-ups and can earn you frequent flyer miles.
Best of all, no horror stories of arriving at hotel only to find out you have no rooms reserved - happened to someone I know who used another site. Even the non-refundable cancelation is easy to reverse, they have local numbers that you can call. Wait time is fairly quick compared to other customer service lines. I explained I made an incorrect booking. Was informed it was non-refundable but they would put it back as credit on my account to make the correct purchase and that was it. Took me less than 15minutes to re-do my reservation.
Overall, I only have good things to say - I've use this app for domestic and international travel, for staycations, for emergency accommodations.
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